03-02-2023 14:25
Due to a car knocking down the telegraph post and breaking the wires I had no phone or broadband from 13th Jan. to 28th Jan, will I be compensated for this.
Solved! Go to Solution.
03-02-2023 14:56
Have a nosy at this link.
https://help.nowtv.com/article/auto-compensation
03-02-2023 14:56
Have a nosy at this link.
https://help.nowtv.com/article/auto-compensation
03-02-2023 16:06
Many thanks Gav.
03-02-2023 16:17
How do I apply & give dates etc. for this.
03-02-2023 16:57
No idea bud as I am with BT for broadband, my suggestion to give the broadband team a call to see what the script it. Link in number below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
03-02-2023 17:41
Thanks again Gav.
12-02-2023 16:50
The compensation clock starts when you make Now Broadband aware of the outage.
If you haven’t done this, things may be problematic, though you could ask Now Broadband to talk to Openreach and find out when they were first aware of the incident, and how long the outage lasted.