@60RoseAve
The compensation clock starts when you make Now Broadband aware of the outage.
If you haven’t done this, things may be problematic, though you could ask Now Broadband to talk to Openreach and find out when they were first aware of the incident, and how long the outage lasted.
Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.
