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Angela1958
Advocate

Wi Fi down.

My wi fi is not working. Only showing 2 green lights. I have done everything to put it right but still not working. 

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Angela1958 

Broadband staff won't be coming onto help. See this link.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

Also when you report it and only when you report it you’ll no doubt be in line for compensation.
https://help.nowtv.com/article/auto-compensation

FYI that I do not work for NOW, just a NOW customer trying to help
chilli2
Elite

THe lights on the Now router are :

1: Power

2: Internet

3: Wireless

Wifi is not internet and your wifi can be up and working but your internet can be down , and the reverse of this is true

 If your Wifi is down then you will need ti either factory re-set the router or connect via ethernet and turn it back on.

 If your internet is down you will need to check the service status in your area and then call Now, but you must have an understanding of the differences between wifi, internet etc Nows customer service isnt great and if you have an understanding of how your interent service works ADSL vs VDSL openreach internet, wifi and so on then it will be somewhat of a less painful experience when you get in touch and talk to them