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TtheA
Mentor

‎09-03-2023 17:54

When is one classed as a new customer again?

Hi. Could one please tell me when one is classed as a new customer please after having been a customer previously? Is it after 12 or 24 Months? Different sites give different answers and we haven't been able to find anything on the NOW website... Thank you very much! 

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12 REPLIES 12
Jayach
Elite 3

‎10-03-2023 17:39

In response to TtheA's comment

I think you should be good to rejoin as a new customer then.

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boyse7en
Advocate

‎13-03-2023 13:12

I'm an ex-customer of Now (over three years since i left) and the website won't let me sign up to a new broadband package as it says i already have an account. 

So I logged in to the old account, and it won't show me any sign-up options for a new broadband setup at all! It's like they don't want returning customers

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Jayach
Elite 3

‎13-03-2023 14:53 - edited ‎13-03-2023 14:54

In response to boyse7en's comment

Is that possibly because you are trying to use the same email address? Although I've never been a broadband customer, I do have 2 different Now accounts with different email addresses.

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