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TtheA
Mentor

When is one classed as a new customer again?

Hi. Could one please tell me when one is classed as a new customer please after having been a customer previously? Is it after 12 or 24 Months? Different sites give different answers and we haven't been able to find anything on the NOW website... Thank you very much! 

12 REPLIES 12
Jayach
Elite 3

I'm pretty sure it will be 12 months, why do you ask?

 

TtheA
Mentor

So one can take advantage of their current offers 😊 by returning as a new customer 👍🏻.

Thank you! ☺️ 

gavs82008
Legend 5
Legend 5

@TtheA 

Why don’t you call the team to find out what retention deals they can provide?

https://help.nowtv.com/get-in-touch/now-broadband-calls/renewing-my-contract

NOW Broadband Members can call us 8am–8pm, 7 days a week.

0333 759 4818
FYI that I do not work for NOW, just a NOW customer trying to help
TtheA
Mentor

Not applicable - due to not being a current customer...👍🏻

gavs82008
Legend 5
Legend 5

@TtheA 

And as a existing customer they will do their best to give you a retention offer.

FYI that I do not work for NOW, just a NOW customer trying to help
TtheA
Mentor

As I said... I am NOT an existing customer.... 

gavs82008
Legend 5
Legend 5

@TtheA 

Have you called the broadband team to even see what they can do in terms of deals?

FYI that I do not work for NOW, just a NOW customer trying to help
Jayach
Elite 3

I'm sure if you try to rejoin you will be charged the same as everybody else, how long have you been gone?

You may not be eligible for some 3rd party offers such as via Quidco.

Jayach_1-1678399651312.png

 

 

 

 

TtheA
Mentor

Hi. Thank you. It's been 12 months 😊