I had an issue with setting up the broadband when I joined, I spoke to the customer care team and was told I would be awarded some money as compensation.
Since then I haven't heard any more, and can't see anywhere on my account that notes the compensation. The estimation for my next bill looks to still be full price.
Is there somewhere I can go to see the compensation credited to me and/or will it be automatically taken off my next bill/s?
Don’t know. We are just customers like you, so you have to call the broadband team.
NOW Broadband Members can call us 8am–8pm, 7 days a week.