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Anonymous User
Not applicable

Was told I was receiving compensation but don't know where to see it credited

I had an issue with setting up the broadband when I joined, I spoke to the customer care team and was told I would be awarded some money as compensation.

Since then I haven't heard any more, and can't see anywhere on my account that notes the compensation. The estimation for my next bill looks to still be full price.

Is there somewhere I can go to see the compensation credited to me and/or will it be automatically taken off my next bill/s?

TIA

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Anonymous User 

Don’t know. We are just customers like you, so you have to call the broadband team.

https://help.nowtv.com/get-in-touch/now-broadband-calls/managing-my-payments

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412485
FYI that I do not work for NOW, just a NOW customer trying to help
gavs82008
Legend 5
Legend 5

@Anonymous User 

See if this link is of any help.

https://help.nowtv.com/article/auto-compensation

FYI that I do not work for NOW, just a NOW customer trying to help