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Nick12
Advocate

Vodafone Entertainment Pas cancellation

I have a contract with Vodafone that comes to an end soon, as part of that I have the NOW TV Entertainment Pass subscription, in a text message from Vodafone they say NOW TV will automatically take £9.99/month from next month. I have tried to cancel it via Vodafone, it says to cancel on NOW TV, I just used the chat bod on NOW TV is says to cancel via Vodafone. Can anyone help?

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gavs82008
Legend 5
Legend 5

Re: Vodafone Entertainment Pas cancellation

@Nick12 

When you go to your NOW account and Memberships, do you see any active memberships?

 

https://www.nowtv.com/gb/account/membership

 

 

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Nick12
Advocate

Re: Vodafone Entertainment Pas cancellation

It just says Purchased via Vodafone

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schnapps
Legend 5
Legend 5

Re: Vodafone Entertainment Pas cancellation

Hi @Nick12 

 

You can cancel your Entertainment Membership online by going to My Vodafone, or by calling Vodafone (dial 191 from your handset or call 08080 034 515). For more info, visit Vodafone online support.

To cancel any other membership options, just head to NOW Membership (you’ll need to sign in) and select Cancel membership next to the one you want to cancel. Find out more about how to cancel

If you're on a SIM-only offer, you don't need to worry about cancelling – your Entertainment Membership will automatically be cancelled at the end of your offer.