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Unexpected subscription

I recently answered a questionnaire about what I view and how I view it and ended up with an unwanted entertainment subscription after cancelling my NOWTv subs a while back - at the time the screen appeared to be an information 'would you like this' - it was only later that I realised that payment was taken without my authorisation - now I can't seem to get a refund - DISGRUNTLED!!

1 REPLY 1
gavs82008
Legend 5
Legend 5

@unexpectedsubs 

Hate to say that NOW have added new memberships to those with inactive accounts. Which understandably so hacks customers right off. 

To seek a refund you need live chat. Best to avoid ‘Get help quicker’ and ‘Request a refund’ as they are both bots.

For live chat you need to be signed in and use the ‘How to get in touch’ drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership

If you plan to keep your account, putting a payment PIN on it would prevent something like happening again.
https://help.nowtv.com/article/change-pin-settings

Unless you want to delete your account altogether.
https://help.nowtv.com/article/make-a-data-request

FYI that I do not work for NOW, just a NOW customer trying to help