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Anonymous User
Not applicable

Unable to finish off setting up my account - 3 months, 2 calls, one email, chase of that email....

The title gives you the gist of my problem.

 

I have now gone for the forum post option as a last resort. Let me bore you with the details.

 

I could live with the Adult filter on up until 9 which it has been doing for 3 months but now its been on permanently for a week or so. Its like all levels of restriction at once in the world what with Covid and all.  Access to dating sites would be good its not like I can meet someone in person for a while.

 

I would call up again but the last 2 calls were no help at all and the Issue in terms of finishing off setting up my Broadband account still goes on.

 

Am I the only one to have this problem for so long go unresolved? I know it was a common problem at the time. It was a month after I joined that I first called and it was a known issue then that new customers couldn't finish setting up their accounts. I have tried several times since.

 

This is where you put in your postcode, last 4 digits of payment card and put in your account number. I am not sure which it doesn't like but I only discovered yesterday that if I put 1 digit in the account number the green tick would come up so that's probably a weak point though I was emailed my account number and i can only go by that and trust it.

 

Somewhat crazy that it has not been fixed it couldn't have taken this long to identify the problem surely?

 

Can I be helped? Is there anyone in Now TV that can help me use the features of my account by allowing me to finish setting my account up?

 

 

13 REPLIES 13
Anonymous User
Not applicable

Hi ukbob

My desktop runs Windows 7 my laptop Windows 10 and my phone is android and none work with my account they all say. WELL THAT DIDN'T GO TO Plan. Spent hours on the phone. changed my email address 3 times. passwords several times but nothing works 

Anonymous User
Not applicable

Hi ukbob

Also tried  Edge. Firefox. and Chrome. All to no avail. 

schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

Bit of a long shot, but I am assuming you are not using a VPN or you are being directed to NOW in Republic of Ireland or vice versa when using your Internet browser?

 

Have you also tried using your Internet browser in a Private Window or Incognito mode?

 

I haven't read all the posts on this thread to be honest and I am a little baffled how you are using NOW Broadband if you haven't yet managed to fully set up your NOW account.

 

I am sure I have misread the posts incorrectly and if so ignore the above.

 

Hope you get it sorted somehow. 

Anonymous User
Not applicable

HiI have spent hours on the phone to technical advice and they have tried everything they know how to fix this problem and the are baffled. They tell me others are having the same problem. The technical side of NOW haven't been able to fix the problem since August 2020. So I don't think they can. After all it must be more complicated than rocket science.