Hi - I've ordered a switch to Now TV. My current provider is Sky. When ordering with Now I didn't get the option of specifying a start date. Now says the go-live day will be 24 Jan, but my old contract ends 3 Feb so I'll incur early termination fees from Sky.
Is it possible to set a start date to coincide with the end of my old broadband contract?
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Best to give the team a call in the morning to find out.
How to submit your complaint:
It’s something I think could be done, although looking through the help section doesn’t really give you a definitive answer.
My understanding is that it's a set 14 day lead in time frame to switch providers if no home engineer visit is required and you cannot pick a date of your choice.
Therefore you need to sign up to NOW Broadband 14 days prior to your Sky Broadband contract is coming to the end.
Anyway give the NOW Broadband Team a call after 8am tomorrow and they will confirm if there is any flexibility with the date and if it's possible you can specify & ask the switch over date of your choice.
Don't cancel the existing order and see what the NOW Broadband Team say tomorrow if they can delay the switch over date of your choice.
I only mentioned the fixed 14 day lead in time from date of the online order, because that's what NOW say to customers on their NOW Twitter feed.
Hopefully they can sort you out.
Let us know what they say.
I don't see how they can charge an early termination fee if your in your last month of a contract.
You have paid for that month so If you don't use all of it that is surely up to you.
All I think they can do is not give a refund for the unused time, although I suspect they will probably do so.
ETFs are normally calculated as "number of months remaining x a set figure" so you won't have any months remaining if you are in the final month.
I'd like to think this was the case, otherwise pretty much everyone would be having this issue whenever they switch. I'm tempted to just leave it and see what happens. Sky support on Twitter did say I'd be liable for early termination fees, but ... The amounts don't look huge anyway, it's more the principle.
Did you call Now broadband and ask them to move your activation date ?
I'm in the same boat as you , moving from Plusnet broadband, but my contract end date is 05 February.
I haven't applied for Now broadband yet, so was wondering if they would delay the start date.
I haven't actually. I think I'm going to wait and see first. Sky will write to me in the next few days if there are any charges. As JohnH1 pointed out earlier, I've already paid up front for the final month so it'd be a bit harsh if they charged me early termination fees on top of that.
Also on https://www.sky.com/help/articles/charges-for-ending-your-sky-contract-early it says the following. I've bolded the bit I think is relevant.
The amount you're charged depends on: