03-04-2019 16:59
I just want to check that if I switch to Now TV they will cancel my BT set up automatically - or do I need to inform BT prior to applying to Now TV ? Thanks.
Solved! Go to Solution.
03-04-2019 17:15
@Anonymous User Don’t contact BT, as NowtV will do everything for you. This applies to anyone changing ISP - if you tell them you’re leaving, they might discontinue your service before the new ISP is ready to take over. If they then inform OpenReach that you’ve discontinued your service, OpenReach could assign your phone number and line to someone else which would then cause problems for the new ISP.
03-04-2019 17:15
@Anonymous User Don’t contact BT, as NowtV will do everything for you. This applies to anyone changing ISP - if you tell them you’re leaving, they might discontinue your service before the new ISP is ready to take over. If they then inform OpenReach that you’ve discontinued your service, OpenReach could assign your phone number and line to someone else which would then cause problems for the new ISP.
03-04-2019 17:23
Thanks Mark, I suspected as much 🙂
03-04-2019 18:27
@Anonymous User You’re welcome. I should have added a warning about not cancelling any direct debit with your old supplier until after the final bill has been paid. But I’m sure you realised that.