03-05-2018 20:21
03-05-2018 20:28 - edited 03-05-2018 20:30
Hi @Anonymous User
Possibly due to that the Sky Router works also on the nowtv broadband service.
When you go to My Account > Track My Order on here, does it show all the green ticks that your nowtv broadband is live and activated ?
If so, to enable Nowtv to check your broadband or undertake any trouble shooting tests that may arise, i personally would in the short term at least use the nowtv Router supplied.
04-05-2018 11:06
It's because NOW TV, being a part of Sky UK, uses the very same Sky network and infrastructure to deliver a broadband service to both Sky and NOW TV customers.