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Anonymous User
Not applicable

Switched from sky fibre to now tv fab fibre

Does Anyone know why my broadband is still fine using my old sky router when i have yet to open my now tv post (the new router) and I've not done anything yet now tv apparently took over 2 days ago?
2 REPLIES 2
schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

Possibly due to that the Sky Router works also on the nowtv broadband service.

 

When you go to My Account > Track My Order on here, does it show all the green ticks that your nowtv broadband is live and activated ?

 

If so, to enable Nowtv to check your broadband or undertake any trouble shooting tests that may arise, i personally would in the short term at least use the nowtv Router supplied.

It's because NOW TV, being a part of Sky UK, uses the very same Sky network and infrastructure to deliver a broadband service to both Sky and NOW TV customers.