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Anonymous User
Not applicable

Super Fibre Broadband - £20 monthly deal, saying £35 monthly in basket

Hello. I'm looking to order broadband from NOW for the first time & want to choose the £20pm super fibre offer (12 month contract). 

When I add to my basket, it is showing as £35pm (plus £5 for HUB delivery charge) - any ideas why it is showing as this price? Thank you.

11 REPLIES 11
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

This crops up now and again.

What internet browser have you tried ?

Have you tried another internet browser ?

Anonymous User
Not applicable

Hi there - thank you - I'm using Chrome but I'll try another one now.....(mildly suspenseful music...). Just tried with Edge as well but it's the same result 😞

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

What happens if you try Fire Fox or try another internet device with something like Fire Fox ?

Anonymous User
Not applicable

Also tried CM Browser - same result on laptop & phone..

Jayach
Elite 3

I've never heard of CM browser. Did you not try Firefox as suggested?

Jayach
Elite 3

@Anonymous User wrote:

Also tried CM Browser - same result on laptop & phone..


CM browser only appears to be available for Android, how did you use it on a laptop?

Anonymous User
Not applicable

Hello. I was trying different devices and browsers as suggested, apologies if that was worded confusingly. Have downloaded Firefox specifically to my laptop to try again but having same result.

Anonymous User
Not applicable

It's the same with the Brilliant Broadband (£18 offer, £25in basket) & Fab Fibre (£20 offer, £32 in basket)....

Jayach
Elite 3

I actually had the same, but it was only occurring for me in Edge.

Solved: Re: Pricing error on website? - NOW Community (nowtv.com)

And there was another thread:

Re: Broadband package price wrong - NOW Community (nowtv.com)

So you are not alone, but why it doesn't work for you in any browser is strange.

Have you another device you can try on?

Just to prove it does work in Firefox.

Jayach_0-1659027973686.png

But when I did it in Edge it still showed £35.00

Jayach_1-1659028194540.png