Speaking to someone

[Anonymous User]

Please please please can someone tell me how I speak to someone at now tv. I have never been so frustrated in my life. My phone line has been down for weeks now and all I get is a robot chat telling me everything is fine. I am utterly furious.

thabk you 

Emma 

[Anonymous User]

Hi I have a now t.v. stock and it has stopped working tried new batteries but still nothing how can I get a replacement one 

[schnapps]

Hi @Anonymous User 

See if anything in this linked article helps.

https://help.nowtv.com/article/remote-control-troubleshooting 

If no joy, then you could use the free Roku App on your smartphone or tablet apps Store to operate the NOW Stick.

Or alternatively try a factory reset on the Stick by holding in the small reset button on the Stick for about 15 seconds whilst the Stick and television is powered on.

Please be aware if you factory reset the Stick the Roku App will not work until you have initially setup the Stick with a working NOW smart voice remote controller.

If the Stick is still under warranty, then contact the Retailer that you bought the Stick from.

You could try NOW live chat by using the green "order remote" button from this link page below , but last i heard NOW haven't got any replacement NOW Smart voice remotes in stock.

https://help.nowtv.com/article/buy-replacement-accessories 

[schnapps]

Hi @Anonymous User 

Give the NOW Broadband Team a call using the telephone number from this link page below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

Should you haven't got access to a telephone, then send them a message using the web form on the same link above.

[Davies25]

Hello, did you manage to speak to someone regarding your line; I have the same problem; calls not working though broadband does but struggling to find a number to speak to someone! Very frustrating.

[gavs82008]

@Davies25 

If you check 2 posts up from yours a link provided by @schnapps and you will find the number to call. 
Although lines might be closed now until tomorrow morning.

[Ajet]

Hi i have got the internet since 29 February i have made complaints 12 days ago about the internet no response i try to speak on watcup with my family abroad i have to switch to phone internet i need to cancel as you guys don’t even have costumer service its very bed

[gavs82008]

@Ajet 

The number for the broadband team is in a link up thread. Call centre will be closed now so you’ll need to call tomorrow morning after 8am.