Slow internet speeds

[AbingdonTenant]

Guaranteed 36 Mbps download.

Experiencing Maximum 15 Mbps.

Impossible to navigate website to get help from a human.

[gavs82008]

@AbingdonTenant 

This over Wi-fi or Ethernet?

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[ArnoldN]

Yes, I’m experiencing rather poor download as well - sometimes pages won’t load at all. To be fair, up to six people are connected simultaneously but mostly just browsing rather than streaming. Any suggestions on how to improve the signal?

[gavs82008]

@ArnoldN 

Try splitting the bands which is indicated in the first link of my post.

[RoyB]

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@gavs82008 wrote:

@ArnoldN 

Try splitting the bands which is indicated in the first link of my post.

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@ArnoldN 

And please do be sure to let us know what improvements you see from this!