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Anonymous User
Not applicable

Sky sports

I've been charged  for sky sports for the last 3 months with no football .they have not contacted me or sent me any emails regarding compensation  but keep billing me full payment. 

 

Is there an email to get some answers or  for customer service to contact me

2 REPLIES 2
Saint1976
Elite 3

@Anonymous User NowTV have contacted those that purchased a season ticket offering a minor compromise.

 

I know at the beginning of the lockdown some who had monthly passes were being offered various levels of compensation depending on who they spoke to on live chat or how far they escalated their complaint. I've seen offers of 1 week free when sport restarts to a months free entertainment pass.

 

I have to ask though - why haven't you cancelled your pass? If it's a monthly pass you should have cancelled it the moment sport was suspended and you wouldn't have paid anything until you restart it!

 

You can email

 

customerservices 'at' nowtv.com (we can't put email addresses here so obviously you'll have to replace 'at' and the spaces with '@'). Don't expect a rapid reply as they are backlogged.

gavs82008
Legend 5
Legend 5

@Anonymous User 

Your best option is to get in touch with Now TV

Live chat or fill out a form (within link below)

https://help.nowtv.com/article/how-to-submit-a-complaint

 

There is also this form you can fill out 

https://account.nowtv.com/payments/query/incorrect-charge

 

FYI that I do not work for NOW, just a NOW customer trying to help