Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Luokun
Newbie

‎18-09-2023 9:43

Router installation

To whom it may concern,

I have booked a router installation last month and the email informed me the time was morning of 12 Sep, however, I have not met your engineer at that time. I want to know what should I do now.

Best wishes,

Luokun

0
2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎18-09-2023 10:17

@Luokun 

You don't ever speak to broadband staff on here. To get anything sorted out you must call the broadband team. 

The router doesn't get installed, it is the master socket. There are NO engineers from NOW, as they will be from OpenReach. 

Did you get any notifications of a change to the go live date?

Make sure you're signed in and click the 'How to get in touch' drop down for the number to call.

https://help.nowtv.com/get-in-touch/now-broadband-calls/installation-and-setup

FYI that I do not work for NOW, just a NOW customer trying to help
0
Luokun
Newbie

‎18-09-2023 10:25

In response to gavs82008

Thank you for your help, have a nice day!