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sjona80
Newbie

Renewal broadband price not as my offer letter

My broadband yearly subscription was due up mid December and following the guideline you emailed in November I was to do nothing to keep the same details and price of £18 month which is what I did however you then have submitted my new details at £25 can I get some help with this Please? 

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ukbobboy
Legend

Re: Renewal broadband price not as my offer letter

@sjona80 

 

 

Call the following number, explain your problem and quote their reply you've received:

 

0800 759 1213

 

You should be sorted out pretty quickly.

 

UK Bob