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Nicky-07
Advocate

Regrettably, time to leave NOW (daughter moving to shared flat)

Good morning

Faultless, fantastically priced service from NOW throughout our time with them.

Owing to my daughter's moving to wi-fi enabled flat share; NOW broadband (I pay for her; ) not needed beyond 21st September '21

Despite NOW website suggesting it easy to leave/cancel - when following online instructions - find I merely am met with further membership offers/voucher redemption i.e. plethora of add-ons but, as yet, no visible extraction route.

I will call, as necessary, though don't relish endless phone menus, muzak and messages while I wait ;  )

Would, however, like to let NOW know reason for leaving is neither personal, nor owing to any disappointment with service ; merely this change of circumstances.

Wouldn't hesitate to return to NOW, should it be necessary in future : )

Thanks

 

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schnapps
Legend 5
Legend 5

Re: Regrettably, time to leave NOW (daughter moving to shared flat)

Hi @Nicky-07 

 

Use the telephone number or web form on the link page below to get in touch with the NOW Broadband Team.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

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3 Replies
schnapps
Legend 5
Legend 5

Re: Regrettably, time to leave NOW (daughter moving to shared flat)

Hi @Nicky-07 

 

Use the telephone number or web form on the link page below to get in touch with the NOW Broadband Team.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

View solution in original post

Nicky-07
Advocate

Re: Regrettably, time to leave NOW (daughter moving to shared flat)

Thanks @schnapps 

I did find a NOW phone number; in post relating to someone closing down tv a/c or similar.

Very pleasantly amazed - 2 rings and straight through to advisor from cancellations - Gerard - who was incredibly helpful : )

All good - thanks & enjoy your weekend - 

schnapps
Legend 5
Legend 5

Re: Regrettably, time to leave NOW (daughter moving to shared flat)

Hi @Nicky-07 

 

Glad it was sorted out quickly 👍.

 

You also enjoy your weekend.

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