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We've just been paying a lower amount for NowTV due to a special offer. A much higher payment has just come out. I'd like to cancel with immediate effect and be refunded. Is that possible? 

Elite 3

No, you have to give 30 days notice of cancellation. (AFAIK)


You would have received an email with details of your contract when you signed up, you would also have received an email when your minimum term came to an end, typically this contains some "deals" that are more than you are/ were paying.

  These emails also contain a do nothing clause and an offer right down the bottom which is usually the same price as the discount, together with an expiry date of this do nothing offer , it is upto you to keep an eye on this, and make a note of when the offer ends .

 In my case my offer ends in March 2024 , at which point if i do nothing the price will more than double

 In my case the email looks like this

From:  NOW TV <[email removed]>

Subject: Information about your NOW Broadband Membership


"Your contract is
almost up. What's

"We wanted to remind you that your NOW Broadband contract comes to an end on 01/03/2023

You're currently paying £21.00 a month and this will remain the same after your contract ends.

But don't worry - you've got other options too. To help you decide which one is right for you, we've put together this handy summary.


blah blah blah, then right at the bottom

"Keep what you have"

blah blah blah

"This includes discounts totalling £23.00 a month. Your first discount will expire 01/03/2024.

Keeps rolling unless cancelled, cancel anytime."


So that means that come the new year i will need to start looking around for alternatives - problem is I'm in a FTTP/full fibre only area , so costs will be higher if you include voip call packages

Legend 5
Legend 5


You won’t get it sorted on here. Call the broadband team. See link for number.

FYI that I do not work for NOW, just a NOW customer trying to help