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brr95
Advocate

Raise a complaint

Need a contact number for complaints OR direct email for management / CEO... not the generic email address 

8 REPLIES 8
redchiz1
Champion 2

The broadband complaints number is 0800 759 1213, which you could have found if persevering with the help pages.

brr95
Advocate

Called this number already , and got a rude unhelpful man in customer services, who refused me to speak to management. All he gave me is the generic complaints email which isn’t good enough. 

gavs82008
Legend 5
Legend 5

@brr95 

Have a nosy at this.

https://help.nowtv.com/article/codes-of-practice

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@brr95 

https://www.ceoemail.com/

You can look up Now, but it will give you Sky. Should get their attention either way, though.

Enjoy…

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Spew
Advocate

@brr95 They told me today that they have no complaints dept. They are as useful as a chocolate teapot. Nobody wants to help or is willing to help. A total shower of ######.

gavs82008
Legend 5
Legend 5

@brr95 

You certainly don’t get managers or COE contact information on this forum. Use the number provided by @redchiz1  to call the broadband team.

FYI that I do not work for NOW, just a NOW customer trying to help
Refund1
Advocate

Completely frustrated in trying to use automated bot to get help (9th October 23 to 12th January 2024)

Still waiting 3 months for refund.

gavs82008
Legend 5
Legend 5

@Refund1 

Refund for what? Broadband? IF so see the post by @redchiz1 which gives you the number.

FYI that I do not work for NOW, just a NOW customer trying to help