Problem with ip address

[Stacey]

There seems to be a problem with the ip address at the moment it’s not being recognised as a U.K. ip, which is affecting some apps such as Netflix. Any idea how to resolve this? 

[gavs82008]

@Stacey 

Have you tried to perform a reset to the router by holding the reset button for 10 seconds?

[Stacey]

I got it working again properly but it has done it again today so must be an issue with the actual line 

[gavs82008]

@Stacey 

Number for the broadband team.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

• Give us a call on 08007591213 to speak directly to a NOW advisor.
  
  

Hope you get it sorted!