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Advocate

Problem with broadband

I’m having a problem with my broadband, don’t know if there’s a technical fault is anyone else experiencing this?? I’ve got 2 green lights and middle one flashing orange on and off 

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Advocate

Re: Problem with broadband

Yes ours was sorted mate. I had to phone them and sort it but they said it was a fault at the green box @BarneyRubble55 

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Re: Problem with broadband

Yes we’re also experiencing problems with our broadband! Have you got yours fix yet? 

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Advocate

Re: Problem with broadband

Yes ours was sorted mate. I had to phone them and sort it but they said it was a fault at the green box @BarneyRubble55 

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Re: Problem with broadband

My broadband isn’t working and hasn’t for a while I’m not sure how to get in touch to see what the problem is on the box there is two green lights and the middle one is amber , I’ve unplugged and reset it but nothing working how do I contact them ? Or what can I do 

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Advocate

Re: Problem with broadband

I’ve had problems every day and still am. They have sent a few engineers to find the problem but all comes back fine no issues.  Yet still every day my broadband will completely drop out. It’s worse since the last engineer came out. They say something in another house could be causing the issue. Yet my neighbours have the same company yet don’t have the problems I’m having. Really suck of it now. Feel like I’m being lied to about the cause. 

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Mentor

Re: Problem with broadband

I was watchin Netflix yesterday Mornin then the internet jst stopped workin my router had 2 green lights and the internet light was orange I rang Nowtv customer service and explain what happened they told me to do the usual checks a said done 4 times (I actually counted aswel) they said that ok I see its not your side were the fault is it’s else were we will book and engineer will take 3-5 working days that’s to long to wait especially when my kids go crazy coz they can’t watch youtube, I’ve had my router off since and switched it back on about an hour ago hoping it will work (massive fail) so still have no internet anyone else waited this long?

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Advocate

Re: Problem with broadband

How do i speak to someone? I've got no internet !

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Legend 5
Legend 5

Re: Problem with broadband

@Julesvern89 

The free from broadband number is on the link below. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

 

 

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