Pro rata

[Anonymous User]

My next bill has a pro rata on it why is this as I have not brought anything else on my now tv 

[schnapps]

Hi @Anonymous User 

This NOW linked article mentions about Pro rata on one of the paragraphs.

https://help.nowtv.com/article/understanding-broadband-calls-bills 

If you are not sure, then either contact live chat (TV Membership) or the NOW Broadband Team for Broadband related bills.

[schnapps]

Hi @Anonymous User 

Because you stuck this under the Broadband heading, then use this link page to find out how to contact the NOW Broadband Team.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

[Anonymous User]

I have tried to contact them but the phone keeps cutting off

[schnapps]

Hi @Anonymous User 

If you can't get through on telephone helpline (normally phone line shuts at 8pm), then send them a message using the "Web Form" on the same link page that i posted.