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Anonymous User
Not applicable

Phone calls to Germany

With my broadband/phone package I have Anytime calls.

Would like to phone a friend in Germany who only has a mobile number.

Would this be included in my package as a mobile call or would there be an extra charge? If so anyone know how much?

I see if I phone a German landline it costs 2p/min

Thanks

4 REPLIES 4
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

I had a quick look at the NowTV Help article below and downloaded the latest January 2021 PDF prices and i found it a little confusing personally myself when it came to overseas mobile number costs.

 

https://help.nowtv.com/article/how-much-do-calls-cost 

 

If it was me i would drop NowTV an email (see screen shot below for their email address) asking for the official exact information and figures and not referring you to the above NowTV help article.

 

youdoodle-2020-05-11T14-12-50Z.jpg

 

 

 

Anonymous User
Not applicable
Thanks for your response. I agree it’s the one area it doesn’t make clear, cost of phoning To a mobile abroad.

The email link didn’t show if you could send again please?

Just spent the last half hour going round in circles on the website trying to get onto web chat or contact details! Seems nigh on impossible to talk to a living being!
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Use one of these communication methods to get in touch with the NowTV Broadband Team.

 

Best bet to either phone them or send a message using the web form if you can't access live chat.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

Anonymous User
Not applicable

Thanks again.

found the contact form and have sent a message. Fingers crossed!

cheers