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Anonymous User
Not applicable

‎15-04-2020 10:51

Payment problems

My usual payment date for my broadband and calls is 24th/25th. 
I paid for my broadband on 24th March, when I have gone into my house bank account (I don’t check this as regularly), I have a payment coming out from the 9th April too, meaning I have paid twice for my broadband this month. 
there are obviously no ways of contacting Now TV to sort this out. Any ideas what I can do? 

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1 REPLY 1
gavs82008
Legend 5
Legend 5

‎16-04-2020 8:05

@Anonymous User 

I am not a broadband customer, so I am unsure of the procedure to follow with your issue. 

 

What I can recommend is to fill in the below form and hopefully you get a quick response. There is a freephone number that you can find on the link too, but with the lock-down I can't recall if this is also down. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
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