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JosieH
Occasional Poster

Payment failed email but I've already paid

I've gotten several emails saying that I haven't paid for this month and if payment can't be taken then I'll lose my pass (which I'm guessing means the broadband as I don't have any entertainment passes?) but I've already paid.

After the first email I rang up and spoke to someone who took the payment and I can see it went through on 3/12/18. But I've got another one of these emails. Will I lose my pass even though I have paid or is it an automated email that hasn't been turned off? What should I do? 

I don't even understand what the problem is as the card details for the direct debit are correct anyway.

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