Payment fail

[ABAB]

Dear members,

Due to the loss of my bank card, my previous payment method has become invalid. However I ran into two issues when changing the payment details. The first is that every time I submit my information, the webpage will tell me "Sorry, we couldn't take your payment
Please try again in a moment". I tried all my two cards. And my default address always shows too long in the house number column. I may have written other information together before. At that column I can't submit it as it is. But this may cause my information does not match and the payment cannot be successful.

Best

[gavs82008]

@ABAB 

Try the "pay my bill" section on this link. 
https://help.nowtv.com/get-in-touch/now-broadband-calls/making-a-payment

Or call the number below. 

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412474

[Andy1279]

Having the exact same problem and tried everything, absolute joke and yet they will still charge for a while months broadband eventhough I am losing atleast a day due to there system.

[gavs82008]

@Andy1279 

Did you call the broadband team using the number from my post?