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Anonymous User
Not applicable

Payment error

Hi,

I recently moved into a new flat and am trying to get broadband through nowtv. Every step of the process works fine, however when I get to the payment section it says that something is wrong.

Also when I try add my card in the payment details section it says some of my card details are wrong. 

I use my card for other things regularly so I know that’s not the problem. I would appreciate any assistance!

 

1 REPLY 1
Tony-D
NOW Team Member
NOW Team Member


@Anonymous User wrote:

Hi,

I recently moved into a new flat and am trying to get broadband through nowtv. Every step of the process works fine, however when I get to the payment section it says that something is wrong.

Also when I try add my card in the payment details section it says some of my card details are wrong. 

I use my card for other things regularly so I know that’s not the problem. I would appreciate any assistance!

 


Hi @Anonymous User Did you get this sorted? Make sure every single detail is correct, from spacing, to capital letters and the address in whihc your bank statement comes to word for word 🙂