02-12-2018 5:09
I received an email informing me that NowTV haven’t been able to take money from my account. My bank card got stopped and reissued due to fraud. I updated my payment details with new information. Can you check if this resolves the payment issue?
I am aboard and struggling to make a call to the 03303 323 050 number provided in your email.
I tried contacting you via Twitter but they are unable to check account details through that channel. They have not provided alternative telephone number or email address when requested.
I’ve sent a message to NowTV via the FAQ contact us form but have yet to receive a response.
I’d like to ensure my payment reaches you successfully. The payment due date is 3 Dec.
I have tried to contact you on as many communication channels that I have been able to find. Quite frankly, I feel I have done due diligence on my part - so please do not cancel my broadband.
21-05-2022 10:46
New to Now broadband. No info. on payment date - website just gives error message. Any help out there, please?
21-05-2022 15:19
@Anonymous User
Call the broadband team to see what’s happening.
https://help.nowtv.com/get-in-touch/now-broadband-calls/managing-my-payments
NOW Broadband Members can call us 8am–8pm, 7 days a week.