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Anonymous User
Not applicable

Paid my direct debit but received an email telling me it hasn't

I paid May's account on time by direct debit but on 31st May I received an email telling me I have 7 days to pay it or I won't have any service. I have proof in my account that it was paid & there's been no returned direct debit. Can someone please 

2 REPLIES 2
Anonymous User
Not applicable

...can someone please tell me why this has happened. The bank is telling me it's been paid!

Mark_Weinreb
Legend 5
Legend 5

HI, @Anonymous User, as you are a broadband customer, I’d strongly suggest calling the customer service team (the number should be on your paperwork) and talk to them about the issue. Did the message have a link to follow? If so, then the message is probably a phishing attempt to get your bank details. In any case, a call to customer services is your safest option, since only they have access to your account details.