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Anonymous User
Not applicable

‎20-09-2019 10:41

Overcharged

Hello,

 

This month i received and overcharge on the payment. Instead of 25 pounds i paid 35 pounds, no explanation and not what i agreed.

 

I tried to contact them on the chat but I've been being the 1st in the line for the last 35 minutes...

 

Any idea of how can i contact them as solve this?

 

Thanks a lot!

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1 REPLY 1
schnapps
Legend 5
Legend 5

‎20-09-2019 10:55 - edited ‎20-09-2019 10:56

Hi @Anonymous User 

 

How long have you been with NowTV Broadband is it about 12 months ?

 

If so the initial £25 price was an introductory offer for twelve months where the std price for Fab Fibre is £35.99.

 

Should it be because you are out of the 12 months introductory period, then give the NowTV Broadband Team a call to re negotiate a new twelve month deal or look at other ISP where there are always good deals for customers out there who are prepared to swap ISP.

 

If you are having no joy getting through to the NowTV Broadband helpline telephone number than try their live chat web service, by opening the link below, select the most appropriate category, then pick the nearest help topic, then click the green arrow underneath How to Get in Touch to reveal the live chat button.

 

https://help.nowtv.com/get-in-touch/

 

 

 

 

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