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Chris19802
Advocate

Now tv combi

Hi
Got now tv combi today, broadband should be live but is not yet-6pm. What time does it usually go live?
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6 Replies
schnapps Legend 5
Legend 5

Re: Now tv combi

Hi @Chris19802

 

NowTV say in their help guide articles that it could take up to midnight.

 

Have you tried plugging in the Home Hub Router and switching it on to see if the internet has been switched on already ?

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Chris19802
Advocate

Re: Now tv combi

Hi yes tested but no internet, also phone line has dial tone but cannot dial out so it seems something has been done
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schnapps Legend 5
Legend 5

Re: Now tv combi

Hi @Chris19802

 

Perhaps try rebooting the NowTV Hub Router to see if that makes a difference.

 

Also, if you go to My Account > Check Service Status on the nowtv website what does it say ?

 

I would give it another few hours, then if still no joy, contact the NowTV Broadband Team by going to My Account > My Package.

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Chris19802
Advocate

Re: Now tv combi

Ok thanks i have just tried to no avail. Ok ill wait
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schnapps Legend 5
Legend 5

Re: Now tv combi

Hi @Chris19802

 

When you go to My Account > Track My Order is there anything mentioned ?

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Chris19802
Advocate

Re: Now tv combi

Nope just the usual will be ready by midnight
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