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Now TV subscription not working

I’ve already subscribed to sky cinema on Now TV. For some reason now tv has logged me out and when I log back in it asks me to re subscribe to the service when my current subscription is still active?! WTF !!  I seem to remember this happening couple of years ago when I had an active subscription but don’t remember how it was resolved. Is your system screwed or what?

Legend 5
Legend 5


Report with staff directly via live chat by clicking "chat online" within the green box, Don't hit "get help quicker" as this ia a bot.

Or emailing support 

customer services @ nowtv . com (ensure no spaces)

FYI that I do not work for NOW, just a NOW customer trying to help