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SAMMY94
Advocate

Not received my broadband hub box

Hello, 

 

I was told I'd receive my internet box before my activation date which is tomorrow. This is still yet to arrive. Ive checked my orders and it says there's nothing there but my activation date is tomorrow.

4 REPLIES 4
gavs82008
Legend 5
Legend 5

@SAMMY94 

It should be delivered by Royal Mail and you should have received a tracking number for it. If I were you call the broadband team to get it sorted out.

https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412518
FYI that I do not work for NOW, just a NOW customer trying to help
SAMMY94
Advocate

I can't make any calls out at the moment. I've contacted their twitter and tried online chat but not been successful.. but yeah not received anything from royal mail either

gavs82008
Legend 5
Legend 5

@SAMMY94 

You can always fill out this form.
https://help.nowtv.com/complaints

Or send an email to support using the address in the below picture.

IMG_0325.jpeg

 

FYI that I do not work for NOW, just a NOW customer trying to help
Jayach
Elite 3


@SAMMY94 wrote:

Ive checked my orders and it says there's nothing there but my activation date is tomorrow.


That sounds worryingly like the order hasn't gone through. You will need to contact Now.

How did you order, on-line or over the phone?

Are you currently with another supplier?