21-01-2020 18:16 - edited 21-01-2020 18:29
Not a great start to my Now TV broadband contract.
Router was due to be sent out on the 14th. On the 19th checked my account to find a message telling stating that my postal address was invalid. It isn't.
Spoke to rep on 19th who said he would sort it out .Still no router today. Spoke to another rep today who said he would call me back before 6pm with an update. He hasn't called.
So now I am without a means to connect to the Internet and none the wiser as to when I will recieve the router. I have not even recieved any conmunicstions regarding my connection which is due today.
Not a good experience so far.
Please sort this mess out and get back to asap
Solved! Go to Solution.
22-01-2020 14:20
@Anonymous User wrote:
Still waiting for a response
Hi @Anonymous User
,
We can see that you we're in contact this morning. Did our help team manage to resolve the situation? You can DM me if you have any queries 🙂
22-01-2020 8:27
Is there any chance someone at Now TV could respond to this ?
22-01-2020 13:29
22-01-2020 13:30
Still waiting for a response
22-01-2020 14:20
@Anonymous User wrote:
Still waiting for a response
Hi @Anonymous User
,
We can see that you we're in contact this morning. Did our help team manage to resolve the situation? You can DM me if you have any queries 🙂
09-04-2020 23:54
What is the number to contact Now, I changed from sky to now broadband, it went live on 8th April, still haven't received the now router and sky has stopped my broadband.
Not a good start. No excuse to blame post, other clothes parcels arrived after 2 days, so it's not royal mails fault.
16-02-2021 14:31
Having the same issue.
router not sent, engineer visit and activation tomorrow but no communication or update。
could someone please contact me?
16-02-2021 15:31
@Anonymous User
Naw Dubs
You gotta contact them, here's the phone number:
0800 759 1213
UK Bob