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Yakinak
Advocate

No router delivery and activation today.

Not a great start to my Now TV broadband contract. 

Router was due to be sent out on the 14th. On the 19th checked my account to find a message telling stating that my postal address was invalid. It isn't.  

Spoke to rep on 19th who said he would sort it out .Still no router today. Spoke to another rep today who said he would call me back before 6pm with an update. He hasn't called. 

So now I am without a means to connect to the Internet and none the wiser as to when I will recieve the router. I have not even recieved any conmunicstions regarding my connection which is due today. 

Not a good experience so far. 

 

Please sort this mess out and get back to asap 

 

 

 

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1 Solution

Accepted Solutions
Tony-D
NOW TV Team
NOW TV Team

Re: No router delivery and activation today.


@Yakinak wrote:

Still waiting for a response


Hi @Yakinak 

We can see that you we're in contact this morning. Did our help team manage to resolve the situation? You can DM me if you have any queries 🙂

View solution in original post

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7 Replies
Yakinak
Advocate

Re: No router delivery and activation today.

Is there any chance someone at Now  TV could respond to this ? 

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Yakinak
Advocate

Re: No router delivery and activation today.

Still waiting for a response...
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Yakinak
Advocate

Re: No router delivery and activation today.

Still waiting for a response

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Tony-D
NOW TV Team
NOW TV Team

Re: No router delivery and activation today.


@Yakinak wrote:

Still waiting for a response


Hi @Yakinak 

We can see that you we're in contact this morning. Did our help team manage to resolve the situation? You can DM me if you have any queries 🙂

View solution in original post

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Needy
Newbie

Re: No router delivery and activation today.

What is the number to contact Now, I changed from sky to now broadband, it went live on 8th April, still haven't received the now router and sky has stopped my broadband.

Not a good start. No excuse to blame post, other clothes parcels arrived after 2 days, so it's not royal mails fault. 

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Dubs_11
Advocate

Re: No router delivery and activation today.

Having the same issue.

 

router not sent, engineer visit and activation tomorrow but no communication or update。


could someone please contact me?

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ukbobboy
Legend

Re: No router delivery and activation today.

@Dubs_11 

 

 

Naw Dubs

 

You gotta contact them, here's the phone number:

 

0800 759 1213

UK Bob

 

 

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