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RobertS91
Occasional Poster

No internet

The internet randomly cut out at 23:30 today (28th Mar) for no reason. I’ve tried running the technical tests in the account section but it says it can’t find a fault and to call them. Except they’re closed until 8am. 

 

Its been off for 40 minutes and I’ve got work I need to do. I’m currently logged into this forum using data on my phone so that’s extra cost I don’t need. 

 

Ibe tried power cycling the Hub Two and that doesn’t help. The power and WiFi lights are on, but the internet light won’t come on. 

 

I dont expect anyone from now will see this until the morning.

5 Replies
RobertS91
Occasional Poster

Re: No internet

It’s now been over an hour. I’ve ran “line tests” twice from the technical checks. Nothing. 

 

I expect money off next months bill because of this. Unacceptable. 

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Paulsu
First Poster

Re: No internet

I am experiencing the same problem for the past hour. Still no connection at the moment. Rebooted hub twice. The hub status showing broadband dropped. 

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RobertS91
Occasional Poster

Re: No internet

Mine has just coem back online now, but after over NINETY minutes. With me, douzi268, and Paulsu. There is definietly some system-wide issue happening and Now should put a notice up on the help pages or somewhere when they're having technical issues. It's not acceptable to have 'radio silence' when there are outages like this. 

RobertS91
Occasional Poster

Re: No internet

And no response from Now about this? I want an explaination! 

Red7
First Poster

Re: No internet

Same issue here. 

No internet light suddenly.

Needs urgent help!

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