29-03-2019 24:14
The internet randomly cut out at 23:30 today (28th Mar) for no reason. I’ve tried running the technical tests in the account section but it says it can’t find a fault and to call them. Except they’re closed until 8am.
Its been off for 40 minutes and I’ve got work I need to do. I’m currently logged into this forum using data on my phone so that’s extra cost I don’t need.
Ibe tried power cycling the Hub Two and that doesn’t help. The power and WiFi lights are on, but the internet light won’t come on.
I dont expect anyone from now will see this until the morning.
29-03-2019 24:37
It’s now been over an hour. I’ve ran “line tests” twice from the technical checks. Nothing.
I expect money off next months bill because of this. Unacceptable.
29-03-2019 1:08
I am experiencing the same problem for the past hour. Still no connection at the moment. Rebooted hub twice. The hub status showing broadband dropped.
29-03-2019 1:11
Mine has just coem back online now, but after over NINETY minutes. With me, douzi268, and Paulsu. There is definietly some system-wide issue happening and Now should put a notice up on the help pages or somewhere when they're having technical issues. It's not acceptable to have 'radio silence' when there are outages like this.
02-06-2019 18:28
Same issue here.
No internet light suddenly.
Needs urgent help!
22-08-2019 14:07
I have this issue every night, 11.20pm, which isn't that great when you are up most of the night with a newborn!