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Anonymous User
Not applicable

New order cancelled - how do I return unused router and get a refund?

NowTV cancelled my order for phone and broadband about 2 weeks after a failed attempt to go live (they messed something up). I still have the brand new router that was sent, unused and unopened. How do I return this and get a refund of the router fee? I don't want to send it back to be recycled because it hasn't even been opened! Can I just return to sender at the post office, for example?

Legend 5
Legend 5

@Anonymous User 

Best option is to call the broadband team. Number on link below 0800.....


FYI that I do not work for NOW, just a NOW customer trying to help