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Anonymous User
Not applicable

New address but I wanted £20 package and I got email saying I'm having £37.50 then boost on top....

Moved address and rang to move broadband to new place. And for some reason, the £20 package turned into £37.50 and £5 for boost. Disgusting and I am really annoyed that having said a million times I DON'T WANT NOW TV. After the £5 offer expired. I can't use now TV, but been paying £9.99 a month for something I don't use. Getting really anxious now as I've had no broadband for 2wkd. I'm disabled and I need broadband to contact the outside world.

Not very happy. Please sort this asap as engineering is coming Monday and the really expensive pack will start n I don't want it.

C O'Hara

1 REPLY 1
redchiz1
Champion 2

We can't help you here I'm afraid, you need to get in touch with broadband support directly, contact details here:

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1