Started new account on the 18th August 2022.
When accessing My Account information, broadband and calls I get the following message
Please wait a moment and try again.
After speeking with customer sevice for over a week I am still not able to get rid of this message.
When looking at technical checks I get
Sorry, we can't check your broadband service while you're waiting for a new NOW Broadband Hub or an engineer visit.
My broadband and phone both appear to be working correctly.
Any ideas as to what the problem is?
When was your line to be activated?
Ouch dude, that sucks. My suggestion would be to pester the broadband team until it’s sorted.
Unfortunately the forum isn’t the place to be to get broadband issues resolved.
Hope you get it up and running soon!
How do I know if it is connected to now broadband or something else.
See what this says you are on. What is my ISP — Find your Internet Service Provider
Definitely connected to Now then, they are owned by Sky. Would have expected then to have their own I.P. address range though.