New Account

[Stuart24]

Started new account on the 18th August 2022.

When accessing My Account information, broadband and calls I get the following message

Well, that didn't go to plan

Please wait a moment and try again.

After speeking with customer sevice for over a week I am still not able to get rid of this message.

When looking at technical checks I get

You're waiting for an order
or booking

Sorry, we can't check your broadband service while you're waiting for a new NOW Broadband Hub or an engineer visit.

My broadband and phone both appear to be working correctly.

Any ideas as to what the problem is?

Stuart

[redchiz1]

Did you switch to NOW from another provider? Have you in fact received a NOW Hub? Is your service definitely working on the NOW network, rather than another?

[Stuart24]

Yes I moved from Plusnet.  Received now hub and it connected fine. How
do I know if it is connected to now broadband or something else.

[gavs82008]

@Stuart24 

When was your line to be activated?

[Stuart24]

18th August 2022

[gavs82008]

@Stuart24 

Ouch dude, that sucks. My suggestion would be to pester the broadband team until it’s sorted.

Unfortunately the forum isn’t the place to be to get broadband issues resolved.
Hope you get it up and running soon!

[Jayach]

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@Stuart24 wrote:
How do I know if it is connected to now broadband or something else.

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See what this says you are on. What is my ISP — Find your Internet Service Provider

[Stuart24]

Your ISP is Sky Broadband also known as 'Sky UK Limited'.

[Jayach]

Definitely connected to Now then, they are owned by Sky. Would have expected then to have their own I.P. address range though.

[Stuart24]

Any more ideas? Customer service say leave it for some time and it might
correct itself.

They will not connect me to anyone else who may be able to help