Moved Broadband provider - refund not recieved

[Anonymous User]

I moved broadband to another provider and I am due a partial month refund.

My billing page says this was paid to me on 18th June. I have not yet received this.

My account was always paid each month by recurring payment on my debit card.

Why such a delay to receive this?

Thank you 

[J4key]

I suspect it is their policy not to pay refunds unless customers enquire. I cancelled in September and was due a refund in early October. On the account it even said that I had been credited, but when I checked my credit card statement the payment hadn’t been made. I called 0330 041 2480 (amazed at how quickly they picked up) and they admitted that the refund hadn’t been paid, but would be credited within 3-5 working days. They couldn’t explain why the credit hadn’t been paid back to me.