Missed direct debit

[AvG]

Hello, I have missed the direct debit payment, can you please advise if another attempt will be made or I will have to pay manually.

Thx

A

[gavs82008]

@AvG 

You don’t speak to staff in relation to broadband account issues. Best to have a nosy on this to see about paying it yourself by checking the last couple of paragraphs.

https://help.nowtv.com/article/manage-broadband-payment-details

From my understanding is that they don’t try again. It is only TV memberships that is attempted for the next couple of days and that’s because it isn’t a direct debit.

[AvG]

Many thanks for your email.

I cant see anything in the outstanding payments section yet. Is it that I
cannot pay until the outstanding payment appears in the account?

Thx
Avinash

[gavs82008]

@AvG 

That’s exactly it bud. You could try calling the team and see about paying it that way.

https://help.nowtv.com/get-in-touch/now-broadband-calls/making-a-payment

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412474