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Michelle53
Newbie

Just signed up

Hi all,

can anyone please tell me if I need to contact my previous broadband provider to let them know I am leaving them?

Thanks 

2 REPLIES 2
Jayach
Elite 3

@Michelle53 

Depends on who the previous provider is.

If it's another FTTC provider you shouldn't have to.

However if you don't get a "sorry you are leaving us" email in a few days, I would check with them. (but do not cancel yourself if they are FTTC)

See Ofcom's advice.

Switching broadband provider - Ofcom

chilli2
Elite 2

That is if your current provider has a router that plugs into the phone socket, and uses the (bt)Openreacjhnetwork.

 Who is the provider that you are leaving and what package are you on ( and soon to leave) with that provider? ie plusnet, talk talk, EE, BT, etc