04-03-2018 15:51
04-03-2018 15:53
@Anonymous User
Unplug the hub for a minute and then reconnect and if the light is still orange I'd suggest giving the broadband team a call (free from your home phone) and they can check the line and troubleshoot for you.
04-03-2018 19:59
04-03-2018 20:04
@Anonymous User There's no general outages that have been announced. Have you given the broadband team a call yet? Not sure what time theynfinish on Sunday's so I'd try ASAP if I was you. You can find the telephone number for the Broadband Team by going to your My Account > My Package page
https://account.nowtv.com/my-package
and click the Moving Home section.
04-03-2018 21:15
04-03-2018 21:30
@Anonymous User Sounds like it could be a line issue especially if your router is still showing the orange face. I doubt you'll get a NOW TV tech on the forum at this time. If you're OK using mobile data you can get in touch with live chat until 11pm. You can get to live chat from the Contact Us page
https://help.nowtv.com/get-in-touch
(expand the Anything Else section at the bottom for the live chat button- make sure you tell the operator you need a broadband advisor so that you're talking to the right person).
Hope you get sorted.
04-03-2018 21:38
04-03-2018 21:43
@Anonymous User If your other stuff now connects to wifi but your box doesn't you can try doing the following - I've got NOW TV broadband and I've had to do this on the box in the past
https://help.nowtv.com/article/error-code-014-now-tv-box-stick
But if that doesn't help there might be something else going on and you're probably better off going on live chat or giving them a call tomorrow, especially if the online checker thinks there is an issue.
Hope it gets sorted soon.
04-03-2018 22:11
04-03-2018 22:30
@Anonymous User Prob best to see what they say when you talk to them. Good luck.