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Demilee94
Advocate

Internet not working

My internet hasn’t been working since the 8th of march still not working now I’ve tried everything and it just won’t work I don’t know how to fix this issue I can’t find anything on this website 

2 REPLIES 2
Demilee94
Advocate

Also my bill is due today and I normally get a notification early that it’s been taken out and They haven’t taken my bill 

gavs82008
Legend 5
Legend 5

@Demilee94 

Below are some standard things you can and probably have done before calling the team.

Can I assume you've checked the status of your line in this link?
https://help.nowtv.com/article/having-trouble-with-your-broadband

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

FYI that I do not work for NOW, just a NOW customer trying to help