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Saku
Mentor

Internet down AGAIN!!!!

Once again I'm left without internet. This is tedious and ridiculous. I've never known a broadband company to have this many connection drops. Then I check connection and I'm told it's a problem with my home setup, which hasn't changed since it was successfully connected to the internet 10 minutes ago.

 

Sort it out, please

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Saku 

This is a customer to customer forum, so you will need to contact the broadband team to get it sorted. 

Number in the link below. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

 

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

3 REPLIES 3
gavs82008
Legend 5
Legend 5

@Saku 

This is a customer to customer forum, so you will need to contact the broadband team to get it sorted. 

Number in the link below. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

 

FYI that I do not work for NOW, just a NOW customer trying to help
Saku
Mentor

Believe me, I've tried. More than once. 

gavs82008
Legend 5
Legend 5

@Saku 

Feel your pain I do, however as we are just customers on the forum there is very little we can do apart from advice. Which I would say keep pestering the broadband team. 

 

Annoyingly NOW are fully reliant on OpenReach for maintaining the network. So it could be a fault with the lines at your property, or the main lines in the street. Perhaps ask for full investigation?

FYI that I do not work for NOW, just a NOW customer trying to help